Enterprise Journey Chaos Survey Outcomes

Many firms have seen disruptions to their operations in 2023, together with enterprise journey. Vacationers have needed to suppose on their ft, change plans shortly, and take care of rising costs. However how a lot of an affect has this had on professionals around the globe? Have varied areas been affected in another way, and the way are vacationers coping with the chaos?

We carried out an on-line survey of 4000 enterprise vacationers from a variety of ages and industries, throughout 4 nations: the UK, the US, Spain, and Germany.  

Under, we’ve gathered just a few key findings from our enterprise journey survey to convey you new insights on the present state of worker journey.

Key takeaways from TravelPerk’s Enterprise Journey Chaos survey

  • 79% of world enterprise vacationers have skilled a journey disruption in 2023
  • UK enterprise vacationers report that they’ve been essentially the most impacted by transportation strikes (28%), whereas weather-related disruptions like pure disasters and floods have principally affected American vacationers (33%). US vacationers are additionally essentially the most affected by visa points in comparison with Europeans, with 17% being affected by denied entry or delayed visa processing. 
  • In all nations surveyed, 40% of all enterprise vacationers reported being impacted by delays, and 1 in 4 enterprise vacationers have confronted cancellations in 2023
  • A median of 40% of vacationers say they’re checking for journey updates extra steadily due to the delays, whereas 35% say they now favor to guide choices with versatile cancellation insurance policies
  • When issues go fallacious, 33% of world vacationers would like to talk to a human customer support consultant

In accordance with vacationers, the highest advantages of enterprise journey are exploring new locations (44%) and growing new abilities (43%)

Vacationers are struggling to seek out choices inside their price range

When requested what they discover essentially the most difficult about reserving a enterprise journey, the best share of vacationers (34%) stated they struggled to seek out journey choices that weren’t too costly or have been inside their price range. A further 30% stated it was tough to seek out journey choices to swimsuit their schedule.


With inflation impacting enterprise journey costs, it’s no shock that an rising variety of professionals are involved about prices. Fortuitously, airfares and resort charges started to stabilize within the second quarter (Q2) of 2023, based on our information.  

40% of vacationers have been affected by delays of multiple hour in 2023, whereas nearly 1 / 4 have been affected by cancellations

Journey delays have been a significant issue in 2023. For instance, airports within the US are experiencing record-high numbers of passengers and flights with no improve in capability to accommodate them, based on the US PIRG (Public Curiosity Analysis Group). Flight delays have been additionally a difficulty in Europe, with 106.7 million air vacationers affected in the summertime months alone, based on Aviation Direct.

These journey traits have been borne out in our information, which confirmed that 40% of vacationers throughout all nations skilled delays of greater than an hour in 2023. Furthermore, 24% of vacationers handled cancellations as nicely. These have been significantly a difficulty within the UK, the place 30% of vacationers have been affected by cancellations.


Vacationers are checking for updates extra steadily and reserving choices with versatile cancellation insurance policies

Journey disruptions are altering the best way individuals journey for work, as professionals do their greatest to keep away from being derailed by adjustments to their journey. 39% of all vacationers surveyed report that they’re checking for journey updates extra steadily, whereas 35% at the moment are reserving choices with versatile cancellation insurance policies, and 34% are permitting extra journey time to get to their vacation spot.


Within the US, vacationers have been significantly prone to permit extra journey time to get to their vacation spot, with 43% reporting that they’d do that. This is sensible, contemplating the excessive variety of journey delays affecting the US – 84% of US vacationers skilled some type of journey disruption in 2023.


In Spain, the most important share of vacationers stated they have been checking for journey updates extra steadily (41%), whereas the most important share of vacationers in Germany (37%) stated they have been reserving choices with versatile cancellation insurance policies.

Most vacationers favor to speak to a human customer support consultant

Throughout all 4 nations surveyed, vacationers agree: The human contact is a key concern for them when reserving enterprise journey. When emergencies occur and vacationers have to cancel or change their reserving, they’d favor to have a real-life individual to speak to.

33% of respondents stated speaking to a human customer support consultant by cellphone was their most popular possibility for making modifications. They stated they’d slightly do that than make adjustments on-line, by way of SMS, utilizing a chatbot, or by talking with somebody on the airport.

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Vacationers are involved about their well being and work preparations

Throughout all nations surveyed, enterprise vacationers discovered it tough to meet up with in-person conferences, digital conferences, and emails after a enterprise journey. Total, 35% stated they discovered this to be an issue, whereas a good larger share within the US (39%) thought this was an issue.

Vacationers have been additionally involved about jet lag and bodily fatigue, with 20% throughout all nations saying they have been involved with this. As well being and well-being develop into an rising focus within the office, that is no shock—one in three US employees report being extremely involved with their office well-being basically, based on a survey by the Worker Profit Analysis Institute

Compiling, submitting, and getting bills accepted for a visit may current a problem. 19% of vacationers had a difficulty with this throughout all nations. 


Enterprise vacationers discover it difficult to maintain up with work and be away from family members

36% of vacationers reported that it was tough to be away from family members whereas on a visit, whereas 27% stated it was arduous to maintain up-to-date on ongoing initiatives or work. 29% additionally stated that having the ability to make adjustments to their journey when wanted was a big problem for them.

These numbers have been pretty comparable throughout the 4 nations surveyed. US vacationers have been principally involved with maintaining with initiatives and work (33%), whereas in Spain, Germany, and the UK, being away from family members was thought-about the best problem. 

What enterprise vacationers can do to mitigate journey disruptions

With all this chaos happening, it’s comprehensible that professionals would possibly really feel involved about their upcoming enterprise journey plans. Fortuitously, there’s quite a bit that may be completed to handle journey disruptions and restrict their injury.

Questioning how one can handle journey disruptions?

Listed here are some suggestions vacationers can comply with to arrange for his or her upcoming journeys:

Construct in buffer time

Contemplating the current journey delays, it’s a good suggestion to construct in additional buffer time for what you are promoting journeys. This would possibly imply:

  • Leaving extra time to get to the airport or practice station in case of a delay
  • Planning to remain an additional night time in your vacation spot to make the tempo of journey extra relaxed
  • Planning layovers which might be lengthy sufficient to switch comfortably from one mode of transportation to the following

Pack good

24% of US enterprise vacationers have been impacted by misplaced or delayed baggage in 2023, so it’s essential to be ready for surprising circumstances. In case your baggage is delayed or in case you get caught someplace in a single day, you’ll have to have the precise provides with you. This may stop you from feeling stressed you probably have essential conferences to attend when you arrive at your vacation spot.

You’ll want to carry important gadgets in your hand baggage, together with:

  • Medicines
  • Id and journey paperwork
  • A change of garments
  • Toiletries (shampoo, cleaning soap, razors, and so on.)
  • Telephone chargers
  • Laptop computer and charger, in case it’s good to get work completed on the go

Know your rights

Do you know that you simply could be entitled to compensation in case your flight or practice is delayed? Totally different nations have totally different legal guidelines about delays and cancellations. Familiarize your self with these earlier than you journey, so that you’ll know how one can get your a refund if one thing goes fallacious together with your journey plans.

For instance, the EU’s air passenger guidelines state that passengers are entitled to reimbursement, rerouting, or return, in addition to help on the airport, if their flight will get canceled. If the passenger is knowledgeable of the cancellation lower than 14 days previous to the scheduled departure time, in addition they have the precise to compensation.

If a flight is delayed, EU passengers even have the precise to reimbursement, help, and a return flight. As well as, passengers are entitled to compensation if the flight arrives on the last vacation spot with a delay of greater than three hours.

EU rail passengers have the precise to a rerouting or refund below sure circumstances, in case of cancellation or delays.

US air passengers are entitled to a refund within the case of cancellations or delays, based on the US Division of Transportation. The US doesn’t have legal guidelines on rail journey compensation.

How TravelPerk helps vacationers overcome the challenges of journey disruptions

TravelPerk provides a best-in-class enterprise journey software program resolution to assist vacationers simply guide, handle, and lower your expenses on enterprise journeys. With TravelPerk, enterprise vacationers can discover resort, flight, and rail bookings at the perfect charges, submit expense reviews, handle company journey insurance policies, get better VAT, offset their carbon footprint to satisfy sustainability objectives, and extra.

Need assistance reserving and organizing enterprise journey?

Saving you cash

One of many essential journey challenges reported by enterprise vacationers is compiling, submitting, and getting bills accepted for a visit. This problem affected 19% of vacationers throughout all nations. TravelPerk can assist with this—the platform manages bills and invoices in a single place, whereas additionally integrating with the world’s main expense platforms. Customers can arrange expense administration automations and pace up the method for everybody on the crew.

As world enterprise journey costs and airfares rise, many vacationers are involved about price range. With 34% of vacationers struggling to seek out choices inside price range, and one other 30% discovering it difficult to guide choices that swimsuit their schedule, it’s clear that saving cash is a prime precedence. TravelPerk’s intensive stock of lodging and journey providers can assist customers discover the best choice to swimsuit their wants. And TravelPerk provides company journey purchasers the perfect negotiated charges, permitting them to maximise financial savings when reserving.

Holding you knowledgeable

Since 39% of TravelPerk survey respondents test for info extra steadily because of journey disruptions, these people could profit from utilizing TravelCare. TravelCare customers (enterprise vacationers and admins) will get notifications of any disruptions or adjustments to their journey plans by way of the app. They may also have rapid entry to the shopper care crew in the event that they want help. This may assist journey managers meet their obligation of care and well being and security obligations.

As well as, when making bookings on the TravelPerk platform, vacationers may have entry to clear, verified, real-time danger and regulation info—to allow them to guide with confidence. 

Assist whenever you want it

The best share of vacationers (33%) favor talking to a human customer support consultant by cellphone. They’ll love TravelPerk’s seven-star rated buyer care service, which is on the market 24/7. 

Journey delays and adjustments create a higher want for versatile cancellation insurance policies. With 35% of vacationers actively on the lookout for versatile choices, TravelPerk’s FlexiPerk resolution is the proper match. Utilizing FlexiPerk, vacationers can cancel a reserving as much as two hours earlier than departure and get 80% of the price again as credit score on the TravelPerk platform. This ends in a median 40% saving in comparison with conventional versatile fares.

In 2023, TravelPerk has seen a 35% improve within the variety of firms selecting versatile choices to get better their prices when journeys don’t go to plan. On common, 10% of TravelPerk journeys are canceled by enterprise vacationers, and half aren’t lined by versatile cancellations. This loses firms a median of €450 (US $470) per journey, based mostly on a median reserving worth of €570. To keep away from dropping cash, firms can profit by selecting versatile options like FlexiPerk.

cancel a visit and get a refund with FlexiPerk

FlexiPerk provides you essentially the most versatile enterprise journey ever. You a pay a small payment on prime of your reserving and in case your plans change, you possibly can cancel as much as two hours earlier than and get minimal 80% of your journey refunded. No questions requested.

Total, 2023 has been a 12 months of main adjustments, together with some disruptions in journey. These have left vacationers involved and on the lookout for totally different options to make sure their journeys go as deliberate. The excellent news is, with superior planning and the precise instruments, there’s no want to fret—vacationers can take precautions to make sure they’ve a terrific journey, with the precise sources to handle the scenario if issues go fallacious. Hopefully, journey business suppliers will see a decision of those points for subsequent 12 months and past.

OnePoll carried out a web-based survey on behalf of TravelPerk from 27 October to 07 November 2023, with 4000 employed adults from the UK, US, Germany and Spain who journey for work. Respondents got here from organizations inside sectors similar to accountancy, banking & finance, retail, and healthcare.


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