The airline took observe of Mr Kejriwal’s submit and responded with an apology.
An Instagram consumer has slammed Vistara Airways, claiming that the airline left his blind mom alone on a flight and didn’t take duty for its actions. His submit generated a barrage of responses from others who not solely known as the airline’s behaviour surprising however shared their experiences too. Vistara responded by apologising to the consumer and promising they’d look into the incident.
“@Vistara Airways, how might you set my blind mom in peril like this?! Are you not answerable for taking good care of disabled passengers who’re left beneath your supervision and help while travelling?! SHOCKING!, Instagram consumer Ayush Kejriwal posted 3 hours in the past.
Calling it a horrible expertise, Mr Kejriwal on Instagram shared that his blind mom was travelling from Delhi to Kolkata on August 31 they usually opted for an assisted journey plan for her which implies she will probably be assisted all through her journey to Kolkata. Nonetheless, when the flight reached Kolkata, everyone received off and his mom was informed to attend. She patiently waited however nobody got here for her. A cleansing workers then knowledgeable the airline and she or he was taken out of the flight.
See the submit right here:
The airline took observe of Mr Kejriwal’s submit and responded with an apology.
“Hello Ayush, we deeply remorse to study your latest expertise with us. At Vistara, we maintain ourselves to the best service requirements, and it upsets us to listen to that we fell in need of your expectations. Please be assured that we prioritize the well-being of our prospects and their security and safety are of prime precedence for us. Please DM us the case reference numbers and reserving particulars. Thanks, Aishwarya.”
Social media quickly erupted with customers calling the airline’s response shameful.
“Do not hassle, they do not reply, even when they do they’d solely name again and make an apology and act like nothing occurred submit that. They actually do not care about their passengers, worst airways vistara.”
One other consumer wrote, “I’m so unhappy to listen to this. I’m additionally glad you will have raised it. It is surprising and unacceptable.”
“Thanks for sharing this. I pray it by no means occurs once more to your mom or anybody else,” the third consumer commented.
Earlier, a Twitter consumer known as out the Airways and claimed that he was requested to provide a “cremation centre receipt” when he requested for his reserving to be rescheduled.
